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Delay Repay on a Return Ticket: How Much You Get
Only one way delayed on a return? See the bands (12.5% / 25% / 50% / 100% of the return fare) and claim.
1. Your journey
Ticket type
Does the train company pay from 15 minutes?
Not sure? Check the "Delay Repay" page of the company that ran the delayed train.
Your Delay Repay
25% of the fare
Delay 30–59 minutes: 25% of your return fare
✉️ 2. Your claim (copy into the online form or email)
🧭 How to claim
- Claim from the company that ran the delayed train, on its Delay Repay page or app, within 28 days.
- Upload a photo of your ticket (or the e-ticket). Keep paper tickets until you're paid.
- Ask for money back to your card or bank, not vouchers: you have the right to choose.
- If your train was cancelled and you didn't travel, ask for a full refund of the unused ticket instead, with no fee.
- Claim refused or no reply after 40 working days? Take it to the Rail Ombudsman for free.
Rules last checked: October 2026. Uses the standard Delay Repay bands; a few companies and season tickets have their own rules, so check your company's page. Not legal advice. 🔒 Everything stays on your device.
Questions people ask
How much Delay Repay can I get?+
On a single ticket: 25% for 15–29 minutes (if your train company pays from 15 minutes), 50% for 30–59 minutes and 100% for an hour or more. On a return ticket where one way was delayed, the same bands pay 12.5%, 25% and 50% of the return fare, and 100% from 2 hours.
How long do I have to claim?+
28 days from the day of the journey, through the Delay Repay page or app of the company that ran the delayed train.
Do I have to accept vouchers?+
No. You can ask for the money back to your card, bank account or in another cash form.
Can I claim if the delay was not the train company's fault?+
Yes. Delay Repay pays whatever caused the delay, including weather and signalling problems.
What if my claim is rejected?+
Ask the company to review it. If it's still not resolved after 40 working days, or you get a final answer you disagree with, you can go to the Rail Ombudsman for free.